pgpg Privacy Policy

pgpg is an online gaming platform designed for players in Myanmar, and we take the personal information of every player who uses our services seriously. This Privacy Policy is the legal document that explains what information we may collect when you use the pgpg.run website and related services (referred to from here as the "Platform"), the purposes for which we use that information, and how we protect it.

By continuing to use the Platform, you are considered to have agreed to the terms set out in this policy. If you do not agree, please stop using the Platform immediately and contact our Customer Support.

2.1 Information You Provide Directly

This includes information you give us when registering an account or using our services—

• Full name
• Date of birth (for age verification)
• Email address
• Phone number
• Financial information (related to deposit and withdrawal methods)
• KYC (Know Your Customer) documents — your national ID or any other accepted identity document

2.2 Technical Data Collected Automatically

The following data is recorded automatically when you access the Platform—

• IP address and regional locale
• Browser type and version
• Device (phone/computer) information
• Cookies and similar tracking technologies
• Session duration and pages visited
• Game Records (Bet Records, Deposit/Withdrawal Records)

2.3 Information Received from Third Parties

For payment processing, financial verification data may be received from banks and services such as KBZPay, Wave Money, AYA Pay, and CB Pay. Verification results may be received from Identity Verification service providers. These third parties operate under their own policies, and pgpg is not responsible for their Privacy policies.

Your personal information is used only for the following purposes—

• Account Management: For creating, verifying, and confirming ownership of accounts
• Service Delivery: To enable gameplay and process deposits/withdrawals
• KYC (Know Your Customer) Verification: To verify age and prevent fraud, ensuring players under 21 cannot play
• Communication: To send responses to player enquiries, complaints, and service-related notifications
• Security and Fraud Prevention: To prevent unauthorised access and financial fraud
• Legal Compliance: To fulfil financial record-keeping and Anti-Money Laundering (AML) obligations
• Platform Improvement and Analytics: To improve the quality of our services

What Are Cookies

Cookies are small data files stored on your browser by the platform. They keep you logged in during a session, remember your language preference, and help personalise your gaming environment.

Types of Cookies

• Essential Cookies: Required for login verification, session management, and security
• Performance Cookies: Collect anonymous data to analyse how the platform is used
• Functional Cookies: Used to remember language and personal preferences

You can disable cookies in your browser settings. However, if Essential Cookies are disabled, the platform's core services may not function properly.

pgpg does not sell or rent your personal information to third parties. However, it may be shared with a limited set of third parties in the following situations—

• Payment Service Providers: Payment platforms such as KBZPay, Wave Money, AYA Pay, and CB Pay — to process and verify financial transactions
• Identity Verification Services: Third-party providers required to carry out KYC checks
• IT Security Services: For the platform's technical operations and cybersecurity
• Legal Compliance: With authorities to fulfil court orders and legal obligations

All third parties with whom data is shared have signed data protection agreements and may only use your data for the permitted purpose.

pgpg applies a range of technical and organisational security measures to protect your personal information—

• SSL Encryption (TLS Encryption): End-to-end encryption is applied whenever data is transmitted
• Database Encryption: Sensitive personal data is encrypted when stored
• Access Control: Only authorised staff are permitted to access personal information
• Two-Factor Authentication: Account access is protected with an additional layer of security
• Security Audits: The platform's security is regularly reviewed and patched
• Insider Access Protection: Internal policies are in place to prevent data theft by platform staff

We want to remind players that no online service can guarantee 100% security, and players are also responsible for keeping their own login credentials confidential.

We store your personal data for the following periods—

• While your account is active: Data is stored throughout the period your account remains open in order to provide our services
• After account closure: Data may be retained for as long as required for legal, financial, and personal interest purposes (typically up to 5 years)
• Financial records: Retained for a specified period in accordance with financial legal requirements

Once the retention period has passed, data is securely deleted or converted into anonymized data that cannot be linked to any individual.

The player rights we commit to regarding personal data are—

• Right of Access: You can ask what data we hold about you
• Right to Rectification: You can request that any inaccurate personal data be corrected
• Right to Erasure: You can request deletion of your data, provided it does not conflict with our legal obligations
• Right to Restriction: You can request that processing of your data be restricted for a period of time
• Right to Data Portability: We can provide your data to you in a readable format
• Right to Object: You can object to your data being processed for marketing purposes

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

pgpg services are available to players aged 21 and over only. We do not knowingly collect personal data from anyone under 21. If we become aware that a player is under 21, we will immediately suspend their account and delete their data.

This platform has no intention of handling data belonging to minors. If a parent or guardian encounters a data issue, please contact us at [email protected].

pgpg reserves the right to update this privacy policy at any time. Any changes will be reflected in the "Last updated" date shown on this page, and players may be notified in advance so they can review the changes.

Continued use of the platform after changes are published will be taken as acceptance of the updated policy. We recommend that players read this policy regularly.

For questions about this policy, data requests, or complaints, you can reach pgpg's Customer Support—

• 24/7 Live Chat: Chat with us directly on the platform — available in Myanmar language 24 hours a day, 7 days a week
• Email: [email protected]

When submitting a data request, please include your account details so we can verify your identity.