pgpg Questions & Answers

Only players aged 21+ are allowed to play on pgpg. Players under 21 may be able to browse and open an account, but cannot make payments. We verify age through KYC checks and deposit/withdrawal details. If a player is found to be under 21, the account will be closed.

If you are feeling financial or emotional stress from gambling, contact our support team immediately via pgpg's 24/7 Live Chat. You can also send an email to [email protected]. Your personal information will be kept confidential and we will handle the conversation with care to help find a solution.

To request a cooling-off period (a temporary break from gambling), contact our support team via Live Chat and set the duration. During the set period, your access to play will be suspended and can only be reopened after the period ends. If the problem becomes more serious, you can also request a self-exclusion.

Self-exclusion is a way for a player to request a long-term block on their own account. It can be arranged via Live Chat, and the duration (for example 3 months, 6 months, or longer) is agreed with us. Requests to reopen an account before the self-exclusion period ends cannot be granted — this is because we put the player's wellbeing first.

Yes. Every player can request a personal deposit limit. This is done via Live Chat, and you can set the maximum amount you can deposit per day or per week as you prefer. Once submitted, the limit takes effect immediately. However, a request to raise an existing limit may take up to 24 hours to process.

Free Spins are a feature that lets you spin slots games without using your own money. They are typically triggered when 3 or more Scatter symbols appear during a game. Winnings from Free Spins may be credited as bonus funds or as real cash depending on the game.

Volatility describes how often and how much a slots game pays out. High volatility games pay out large amounts but less frequently. Low volatility games pay out smaller amounts but more often. Choose based on your playing style and how carefully you want to manage your bankroll.

Many slots games on pgpg can be tried in Demo mode. In Demo mode you can explore a game's scenes, bonus features and gameplay without using real money. Winnings from Demo mode cannot be withdrawn.

RTP (Return to Player) is the percentage of all money wagered that a game is expected to pay back to players over time on average. For example, a game with a high RTP returns a higher average share to players — but this does not guarantee a win in any single session, as it is an average calculated over thousands of spins.

A Progressive Jackpot is a prize pool that grows with every bet placed by players. When someone hits the jackpot, they receive the accumulated amount. No one can predict which player will win — it is random. After the jackpot is won, the prize pool resets to zero and starts building again.

Your balance will be updated within a few minutes after depositing. If it hasn't appeared after 15 minutes, take a screenshot of your transfer receipt and send it to us via Live Chat. Include the reference number and amount and we'll check it right away. We're available 24/7.

The minimum deposit amount at pgpg is 5,000 Ks for all payment methods. This applies equally to KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. If you deposit a larger amount, you may also be eligible for a welcome bonus.

To deposit with KBZPay, log in to your pgpg account, select Deposit, and choose KBZPay as your payment method. Transfer the money to the KBZPay number we provide, then enter the transfer reference number in the form. Your balance will be updated almost immediately. If it doesn't appear, contact us via Live Chat.

Yes, you can deposit with Wave Money and the process is the same as KBZPay. Go to the Deposit section, select Wave Money, transfer to our Wave Money number, and fill in the reference. Besides Wave Money and KBZPay, you can also deposit via AYA Pay, CB Pay, and bank transfer. Just note that the minimum is 5,000 Ks.

Withdrawals at pgpg are processed within 1 hour. The minimum withdrawal amount is 30,000 Ks. You can withdraw via KBZPay, Wave Money, AYA Pay, CB Pay, or bank transfer. KYC verification must be completed before withdrawing, and the name on your pgpg account must match the name on your bank or payment account.

KYC (Know Your Customer) verification is carried out to protect players' personal information and prevent financial fraud. It ensures withdrawals reach the right person and confirms that the player is at least 21 years old. At pgpg, all personal information submitted by players is protected with SSL encryption and secure technology.

Common reasons for rejection include blurry images, a name that doesn't match, or submitting a copy instead of the original document. We will let you know the reason at the time of rejection. You can correct the issue and resubmit with a clear photo. Our Live Chat team is available to help you through the process.

The name you registered on your pgpg account must match the name registered on the KBZPay, Wave Money, or bank account you are withdrawing to. If they don't match, your withdrawal may be put on hold and the review process may take longer. This is done to protect you as a player.

You can submit a Myanmar National Registration Card (NRC) or a passport. The name, date of birth, and photo on the document must be clearly visible. It's better to take a direct photo with your camera rather than scanning. For players based abroad, a passport is accepted.

Yes. All NRC, passport photos and personal information submitted by players at pgpg are stored with SSL encryption and strict data protection measures. We guarantee they are never shared with third parties. You can read our privacy policy on the Privacy Policy page.